Focused, having
clarity in thought, well articulated are all characteristics that can be
attributed to Olivier Dreyer (https://www.linkedin.com/in/olivierdreyer/). I
enjoyed the pleasure of being introduced to Olivier, Global Direct of Client
Services at FIS (https://www.fisglobal.com/) about a year ago. First impressions often give a proper
reflection of people’s authentic self. Olivier
is no exception to this idea. Every
interaction that I have had with Olivier is one where he is adding value to
others, without excessive wordiness and with very clear, thought out
communication.
I had the
opportunity to have a recent conversation with Oliver where we talked about his
success in the workplace. As he reviewed
his focus on success he shared that there are really two primary areas where
finding success is key.
1) How do your clients view you? What is their perception? In a service organization, it is critical to
have your clients view you as a successfully supporting their need and
contributing to their business success.
Client must be happy and view you as a partner in their organization. If you can achieve this connection with your
clients they will fulfill a role of a ‘reference’. As a reference client they will speak with
cohorts in formal and informal settings in a positive manner, reflecting on the
value you have provided.
2) How does your organization reflect in the
job market? Are you able to recruit,
train, develop, and retain top talent?
The best way to have a great reputation among employees, both present
and future is to view your success through their success and growth. Olivier finds great satisfaction in recruiting
college graduates, coaching and providing appropriate training, and then
watching them thrive and mature in the work environment.
When asked about
key tools that he uses to help with his success, the shared with me that he
considers himself a bit of a “dreamer”.
To clarify, he shared uses certain key times of the day to tap into his
imagination and critical thinking to pause and reflect on issues being
faced. This habit is one that was
strongly enforced when he studied history and literature. When it was time to fulfill a writing
assignment, taking the time to think through and contemplate the information
behind writing prompts before putting his pen to paper. This habit has become a key part of how he
operates in life.
Mentors have
played a key role in Olivier’s professional growth. When he first came to Fidelity National
Information Services (FIS) he was full of ideas and energy, but no
experience. Connecting with key leaders
at FIS was critical to his career development.
FIS actively fosters a mentoring system, where every leader is expected
to actively be part of a mentoring relationship. Often this connection is from a different
line of business or area of focus. This
helps young leaders to grow, and it fosters partnerships across multiple areas
of operation. Leaders at FIS are
encouraged to realize that they do not have all the answers, but by having
these cross-company relationships there is a source to finding needed
information. This is beneficial to the
people involved and to the overall success of an organization. This whole mentoring system also helps
develop one’s emotional quotient (EQ) as there is an opportunity to learn how
other people think.
Being in a
technology driven environment does not always require a 100% focus on technology
related education. Being trained and
having disciplines outside of technology helps with tapping into other ways of
thinking and problem solving. Oliver has
been able to use his training in history and literature, coupled with education
in area of technology, along with the mentoring available through FIS, as a
foundation for success in the workplace.
Footnote:
For more information on the GSI where Todd is a Sr.
Client Success Manager - https://www.getgsi.com/
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